If you have any questions or need assistance before or after your purchase, our friendly Tyroola Customer Service Team is here for you! We're easy to reach by phone, email, chat, or even on Facebook.

TABLE OF CONTENTS


Email Contact Information

Prefer to reach out at your convenience? Drop us an email! Whether you have a question, need assistance with an order, or just want to get in touch, our team is ready to help.  We're here to make sure you have a great experience, every step of the way.

Please use the link below to easily send a message directly to our customer support team via email:

Submit a Request


If you have difficulties using the above link our email details are listed below.  We aim to respond to all requests during working hours within four (4) hours.  Please ensure to check your junk or spam folders in case you do not see a reply.






What to Include when Contacting Us?



For Tyroola to provide a fast and efficient response for customers please include the following details:


EXISTING ORDER

  • Please include a valid order number if possible which should begin with 'TY' followed by 9 digits for example TY123456789


PRE-PURCHASE

  • Please provide as much information as possible regarding your request.
  • Tyre size
  • Tyre Brand and Model
  • Your postcode and suburb
  • Or a link from our website of the tyre you wish to enquire about.

Phone Contact Information

Prefer to speak with someone directly? Give us a call! Our customer service team is just a phone call away and ready to assist you with any questions or concerns. Whether it’s about an order or general inquiry, we're here to help. Reach us at the numbers below during business hours, and we’ll make sure you get the support you need.

AUSTRALIAN Customers

  • Customer Service Hotline: (02) 8294 7125
  • Operating Hours: 8AM-4:30PM AEDT Monday to Friday.

NEW ZEALAND Customers

  • Customer Service Hotline: (09) 888 0759 
  • Operating Hours: 8AM-4:30PM AEDT Monday to Friday.

Chat with a Customer Service Agent

Need help right away? Our live chat is the quickest way to get in touch with us! Simply click on the chat icon at the bottom right of our website, and one of our friendly representatives will be ready to assist you. We're here to help with any questions or concerns, making your experience as smooth as possible.


  • Available on the Website: Visit Tyroola.com.au or Tyroola.co.nz and click on the chat icon at the bottom right of the page to start a live chat with one of our representatives.

  • Operating Hours: 8.00AM - 8.00PM AEDT 7 days a week.

Facebook

Love connecting on social media?  You can reach out to us via Facebook!  Send us a message through our Facebook page and our team will be happy to assist you.